Refund policy

Return & Refund Policy

We have a 14-day return policy. This means you have 14 days after your order is delivered to request a return.

To be eligible for a return, the item must be unused, clean, in the same condition that you received it, and in its original packaging. Items that show signs of use, wear, dirt, odor, damage, or alteration will not be accepted for return. You will also need your order confirmation, receipt, or proof of purchase.

To start a return, contact us at store.sackislife@outlook.com with your order number and reason for return. Returns must be approved before being sent back. Items sent back without first requesting and receiving return approval will not be accepted.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Cancellation Policy

Orders may only be cancelled before they have been processed, fulfilled, or handed off for delivery. Once an order has been processed, fulfilled, or shipped, we are unable to cancel it.

Submitting a cancellation request does not guarantee cancellation. If the order has already moved into fulfillment or delivery, the order will continue as scheduled. After delivery, the customer may request a return under this Return & Refund Policy.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. If the issue is approved, we will make it right by offering a replacement, refund, or other appropriate solution.

Non-Returnable Items

We do not accept returns for:
- Items that have been used, worn, damaged, dirtied, or altered after delivery
- Items returned without prior approval
- Items not in their original condition or packaging
- Gift cards
- Final sale items, if clearly marked as final sale at checkout
- Custom or personalized items, unless they arrive damaged, defective, or incorrect

Exchanges

The fastest way to get a different item is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days after delivery, for any reason and without justification. The item must still be unused, clean, in the same condition that you received it, and in its original packaging. You will also need proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at store.sackislife@outlook.com.